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Returns & Refunds

Return window

You have 30 days from the delivery date to request a return.

Condition requirements

To be eligible for a refund, products must be:

• Unused and in their original packaging.
• In the same condition you received them.
• Accompanied by proof of purchase (order number or receipt).

Plugs that have been installed, partially used, or removed from sealed packaging are not eligible for return except in the case of defects or damage in transit (see below).

How to start a return

Email support@superstructuring.com with your order number, a short note describing the reason for the return, and (for damaged or defective items) two or three photos showing the issue. We respond within one business day with return instructions and a prepaid return label.

Return shipping costs

Email us within 30 days of delivery and we'll send you a prepaid return label. For defects, damage, or our error, it's free. Otherwise, we are always able to provide you with a discounted label.

Standard returns (changed your mind, wrong color, etc.): we issue the label at our discounted carrier rate, so you never have to arrange postage yourself. The label cost is deducted from your refund.

Damaged, defective, or wrong product shipped: we pay return shipping. We send you a prepaid label by email, and we replace the product or refund in full at your choice.

Refund timeline

Once we receive and inspect your return, we email you to confirm acceptance. Refunds are issued to the original payment method within 3 business days of acceptance. Your bank may take an additional 3–10 business days to post the credit to your statement.

Shipping charges on the original order are non-refundable for change-of-mind returns. They are refunded for damaged, defective, or wrong-product returns.

Exchanges

We do not currently process direct exchanges. To swap a color, return the original product for a refund and place a new order.

Order cancellations

If your order has not yet shipped, we can cancel it for a full refund. Email support@superstructuring.com as soon as possible — most orders ship the next business day.

Damaged in transit

Inspect your package on arrival. If the box or product is visibly damaged, photograph it before opening, then email us. We will arrange a replacement or full refund.